All Systems Operational

About This Site

Welcome to the Docman status page where you can monitor the availability and overall health of our hosted solutions.

If you are having issues that are not reflected here, please raise an incident through the Docman Self Service Portal https://customers.advancedcomputersoftware.com

Docman Advanced Operational
Docman 10X GP Operational
Docman 10X RMS Operational
Docman Connect Operational
Docman Share ? Operational
Docman Share Viewer ? Operational
PATCHS Operational
Patchs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 3, 2023

No incidents reported today.

Feb 2, 2023

No incidents reported.

Feb 1, 2023
Resolved - This incident has been resolved.
Feb 1, 09:05 UTC
Update - The root cause of the issue has been identified and our engineering teams are working on a fix. Updates will be provided on a daily basis until the fix has been released.
Jan 20, 15:00 UTC
Investigating - We have noticed a high number of API errors after last night's release. This is currently being investigated.
Jan 20, 09:25 UTC
Jan 31, 2023
Resolved - Hub is back online.
Jan 31, 15:58 UTC
Monitoring - The Docman Managed Hub is currently down for maintenance, please ignore any errors at this time.
You do not need to contact support.

Jan 31, 11:59 UTC
Resolved - This incident has been resolved.
Jan 31, 11:57 UTC
Monitoring - We believe this is now resolved, but we continue to monitor the situation.
Jan 26, 08:07 UTC
Identified - Another issue has been identified, and remedial work is being carried out.
Jan 25, 12:30 UTC
Monitoring - We believe things have returned to normal performance levels, but continue to monitor the situation.
Jan 24, 15:58 UTC
Investigating - Performance issues have returned, investigations are underway.
Jan 24, 11:56 UTC
Monitoring - An issue has been identified and remedial work carried out, we continue to monitor the situation.
Jan 24, 09:38 UTC
Update - We are continuing to investigate this issue.
Jan 24, 09:06 UTC
Investigating - We are currently investigating this issue.
Jan 24, 09:06 UTC
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Jan 25, 2023
Jan 24, 2023
Resolved - This incident has been resolved.
Jan 24, 09:37 UTC
Monitoring - An IT update in the St Helens - Knowsley area has removed desktop shortcuts and start up entries for a number of third party products including Docman. While we can assist in restoring shortcuts, some elements may need to be done by your IT team.
Jan 16, 10:11 UTC
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023