Investigating - We are currently investigating this issue.
Sep 17, 08:20 UTC
Investigating - We are currently investigating an issue where when a user tries to recover the NHS Mail Password they are receiving a 504 Error.
Sep 17, 08:06 UTC
Update - We are continuing to work on a fix for this issue
Sep 17, 08:03 UTC
Update - We are continuing to investigate this issue.
Sep 16, 08:10 UTC
Update - Investigation continues into this issue and to identify a fix.
Sep 15, 15:23 UTC
Update - We are continuing to work on a fix for this issue.
Sep 15, 13:40 UTC
Identified - Advanced have become aware that a small number of collections are not running successfully following the retirement of the Legacy Exchange URL for NHS Mail (mail.nhs.net). We are working to establish root cause and then a fix can be implemented.
Sep 15, 11:06 UTC
Monitoring - A fix has been applied and we are monitoring the situation.
Sep 7, 10:55 UTC
Update - We are continuing to investigate this issue.
Please attempt a different Web Browser as a work around.
Sep 6, 13:40 UTC
Update - We are continuing to investigate root cause of this issue.
Speed has now returned to normal, and performance operational.
Sep 6, 12:49 UTC
Update - We are continuing to investigate this issue. Response times seem to be better and therefore slowness improved.
Sep 6, 12:30 UTC
Update - We are continuing to investigate this issue.
Please try changing browser as a workaround whilst we investigate.
Sep 6, 11:20 UTC
Investigating - We are currently investigating issues with Slowness on Docman 10.
Sep 6, 10:47 UTC
Update - We are continuing to investigate this issue.
Sites who experienced these issues have been rectified, however, the underlying root cause is still investigation.
Aug 25, 08:41 UTC
Update - We are continuing to investigate this issue.
Aug 24, 12:50 UTC
Update - We are continuing to investigate this issue.
Aug 24, 11:34 UTC
Investigating - We are currently investigating an issue which seems to be affecting the following:
- Single Sign On Authentication
- Inability to file to Vision
- Desktop App Issues (error advising it is not running)
Aug 24, 09:54 UTC
Update - We are currently investigating an issue where, in some instances, DM10 is showing the error "DM10 is currently unavailable".
Before contacting the Service Desk please attempt closing down the Desktop App and attempt to login manually.
Failing this, please do not hesitate to contact the Support Desk for assistance.
Jul 20, 08:19 UTC
Update - We are currently investigating an issue where, in some instances, DM10 is showing the error "DM10 is currently unavailable".
Before contacting the Service Desk please attempt closing down the Desktop App and attempt to login manually.
Failing this, please do not hesitate to contact the Support Desk for assistance.
Jul 19, 16:12 UTC
Investigating - We are currently investigating an issue where, in some instances, DM10 is showing the error "DM10 is currently unavailable".
Before contacting the Service Desk please attempt closing down the Desktop App and attempt to login manually.
Failing this, please do not hesitate to contact the Support Desk for assistance.
Jul 19, 08:28 UTC

About This Site

Welcome to the Docman status page where you can monitor the availability and overall health of our hosted solutions.

If you are having issues that are not reflected here, please raise an incident through the Docman Self Service Portal https://customers.advancedcomputersoftware.com

Docman Advanced Degraded Performance
Docman 10X GP Operational
Docman 10X RMS Operational
Docman Connect Degraded Performance
Docman Share ? Operational
Docman Share Viewer ? Operational
PATCHS Operational
Patchs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 17, 2021

Unresolved incidents: Docman Connect - NHS Mail not collecting, Docman Connect - Password Recovery issue, Docman Connect NHS Mail Issues.

Sep 16, 2021
Resolved - This issue is now resolved.
Sep 16, 14:27 UTC
Identified - This issue has been identified and normal functionality appears to have been restored.
Sep 16, 14:04 UTC
Investigating - We are currently investigating this issue.
Sep 16, 13:46 UTC
Sep 15, 2021
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

Unresolved incident: DM10 - Slowness Issues.

Sep 6, 2021
Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.