Docman Status

All Systems Operational

About This Site

Welcome to the Docman status page where you can monitor the availability and overall health of our hosted solutions.

If you are having issues that are not reflected here, please raise an incident through the Docman Self Service Portal https://customers.advancedcomputersoftware.com

Docman Advanced Operational

Docman 10X GP Operational

Docman 10X RMS Operational

Docman Connect Operational

Docman Share Operational

Docman Share Viewer Operational

PATCHS Operational

Patchs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 30, 2022

No incidents reported today.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

Docman 10 issues in Cheshire

Resolved - No further reports of problems, previously affected sites confirm all is working normally.
Sep 28, 10:20 UTC

Investigating - We are getting reports of issues accessing Docman 10 specifically in Cheshire, we are in contact with the local network provider to identify a cause. There is no need to contact support at this time. Updates will be posted here.
Sep 27, 12:37 UTC

Sep 27, 2022

Performance issues with Docman 10

Resolved - This incident has been resolved.
Sep 27, 07:38 UTC

Monitoring - We believe the cause has been identified and rectification works have taken place. We will continue to monitor.
Sep 26, 14:49 UTC

Investigating - We are getting reports of performance issues and AJAX errors in Docman 10, this is currently under investigation.
Further updates will be posted here.
Sep 26, 14:07 UTC

Sep 26, 2022

Performance issues

Resolved - This incident has been resolved.
Sep 26, 08:19 UTC

Update - We are continuing to address the issue. An issue impacting a small number of customers (representing 0.1% of the Docman 10 estate) has been identified and a resolution will be put in place shortly to resolve the issue.
Sep 23, 15:30 UTC

Update - We are continuing to investigate this issue.
Sep 23, 09:11 UTC

Investigating - We are getting a small number reports of performance issues within Docman 10, along with AJAX errors loading documents. The issue has been identified and we are currently working on addressing the problem.
Sep 23, 08:51 UTC

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.