Docman Status

All Systems Operational

About This Site

Welcome to the Docman status page where you can monitor the availability and overall health of our hosted solutions.

If you are having issues that are not reflected here, please raise an incident through the Docman Self Service Portal https://customers.advancedcomputersoftware.com

Docman Advanced Operational

Docman 10X GP Operational

Docman 10X RMS Operational

Docman Connect Operational

Docman Share Operational

Docman Share Viewer Operational

PATCHS Operational

Patchs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 3, 2023

No incidents reported today.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

Connect API issue after 189 release

Resolved - This incident has been resolved.
Feb 1, 09:05 UTC

Update - The root cause of the issue has been identified and our engineering teams are working on a fix. Updates will be provided on a daily basis until the fix has been released.
Jan 20, 15:00 UTC

Investigating - We have noticed a high number of API errors after last night's release. This is currently being investigated.
Jan 20, 09:25 UTC

Jan 31, 2023

Docman Managed Hub down for maintenance

Resolved - Hub is back online.
Jan 31, 15:58 UTC

Monitoring - The Docman Managed Hub is currently down for maintenance, please ignore any errors at this time.
You do not need to contact support.
Jan 31, 11:59 UTC

Docman 10 & Connect Performance issue

Resolved - This incident has been resolved.
Jan 31, 11:57 UTC

Monitoring - We believe this is now resolved, but we continue to monitor the situation.
Jan 26, 08:07 UTC

Identified - Another issue has been identified, and remedial work is being carried out.
Jan 25, 12:30 UTC

Monitoring - We believe things have returned to normal performance levels, but continue to monitor the situation.
Jan 24, 15:58 UTC

Investigating - Performance issues have returned, investigations are underway.
Jan 24, 11:56 UTC

Monitoring - An issue has been identified and remedial work carried out, we continue to monitor the situation.
Jan 24, 09:38 UTC

Update - We are continuing to investigate this issue.
Jan 24, 09:06 UTC

Investigating - We are currently investigating this issue.
Jan 24, 09:06 UTC

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

Jan 25, 2023

Jan 24, 2023

Docman 10 issues in the St Helens - Knowsley area

Resolved - This incident has been resolved.
Jan 24, 09:37 UTC

Monitoring - An IT update in the St Helens - Knowsley area has removed desktop shortcuts and start up entries for a number of third party products including Docman. While we can assist in restoring shortcuts, some elements may need to be done by your IT team.
Jan 16, 10:11 UTC

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023